C-LIFE WEBSITE ON HOLD REQUEST FORM
Please Note: On Hold suspension changes are effective from 8 January 2026
| C-Life Calendar Year = 8 January to 7 January each year | ||
| Membership | Complimentary On-Hold Period | Extended On-Hold Period |
| Standard Fortnightly & Off-Peak Direct Debit
PAYG, Corporate, PAYG Plus Reformer, Junior Direct Debit, Staff Direct Debit |
1-8 weeks (60 days) per calendar year | Up to an additional 8 weeks
(60 days) per calendar year at $5/week |
| 6 & 12 Month Upfront On-Hold period | ||
| 6 Month Upfront | 1-2 weeks (14 days) per membership cycle | Up to an additional 8 weeks
(60 days) at $5/week |
| 12 Month Upfront | 1-4 weeks (30 days) per membership cycle | Up to an additional 8 weeks
(60 days) at $5/week |
Please read the following Terms and Conditions below before completing the On-Hold Request Form.
1. To be eligible for On Hold period, you must hold a current 6 month upfront (2 weeks free), 12 months upfront (4 weeks free) any Direct Debit membership (8 weeks free).
2. On Hold requests must be submitted to C-Life online, with 14 days’ notice, prior to the commencement of the suspension period and allow 5 business days for the process to be actioned.
3. On Hold requests must be for a minimum of 7 consecutive day periods
4. Back dated requests will not be accepted
5. All outstanding arrears must be settled prior to an On Hold request being processed
6. Direct Debit On-Hold fees incurred will be debited on the closest debit period to the request
7. Upfront membership On Hold fees incurred will be payable a C-Life upon the next visit to C-Life
8. A separate online submission will be required if members wish to extend the original suspension request dates
9. Suspension requests for medical reasons will require a medical certificate at the time of online request and only after using the total free and extension period.
10. C-Life will send members an email confirmation outlining when their visits and debits will stop and resume.
11. It is the members responsibility to contact C-Life administration staff if a confirmation email has not been received within 5 business days from the date of the online submission
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*□ I have read the and understood the above Terms & Conditions
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