POLICIES

C-LIFE HEALTH CLUB MEMBERSHIP POLICY

• Canterbury League Club Membership card must be presented on every visit to C-Life. Entry may be refused if a Membership card cannot be presented or is not current.
• Members cannot utilise mobile phones for the purposes of taking photos in any gym area or change room.
• Each Member must be a Full Member of Canterbury League Club Limited to gain and maintain their membership of C-Life. Expired League Club members will not be allowed entry to C-Life.
• All C-Life Members must follow all rules & regulations as per Canterbury League Club membership relating to behaviour standards.
• All C-Life Members must complete a Pre-Exercise Screen before participating in any exercise activity within C-Life.
• C-Life Membership commences from the date of purchase and/or Contract signed unless otherwise approved.
• Memberships are not refundable nor extendable.
• Transfers of C-Life memberships are available to new Members (first-time C-Life users) only. Transfers incur a transfer fee, conditions apply.
• All C-Life Members must be dressed appropriately at all times. This includes appropriate footwear, i.e. joggers, thongs or sandals of any description will not be permitted entry for safety reasons. No caps are permitted as per Canterbury League Club dress regulations. Singlets can only be worn inside C-Life.
• C-Life Members cannot be guaranteed a place in the group exercise classes, as numbers are limited for safety reasons. For safety reasons, C-Life Members will not be allowed entry into classes after the warm-up has finished. Members are advised to arrive 10 minutes before the commencement of the class.
• Change room lockers will be provided at no cost to all C-Life Members subject to availability.
• C-Life Members are required to remove personal items from change room lockers prior to the end of normal operating hours.
• C-Life Management reserves the right to adjust the group fitness timetable based on demand.
• C-Life Memberships, 10 visit passes or casual visits do not include the use of the Canterbury League Club Squash courts. Normal court hire rates apply.
• Upfront 6 and 12-month C-Life Memberships have a maximum suspension period of 2 and 4 weeks respectively per membership term.
• Both Up-Front and Direct Debit C-Life members must pay an administration fee.
• C-Life Membership is refundable if cancelled within 7 days of joining however the administration fee is not refundable.
• Canterbury League Club takes no responsibility for any personal belongings left in lockers or storage areas provided.

PRIVACY POLICY

1. Purpose

Canterbury League Club is committed to providing exceptional customer service. Canterbury recognises that protecting your privacy and making you aware of this privacy policy is part of this commitment.

This policy sets out the approach which the Canterbury group takes in relation to the treatment of your personal information. The Canterbury group includes our Belmore premises, all of our amalgamated premises and the C-Life Gymnasium at Belmore.

This policy includes information on how Canterbury collects, uses, discloses and keeps secure, your personal information. It also sets out how Canterbury makes the personal information it holds available for access to and correction.

2. Personal Data

Personal data refers to any information or opinion relating to an identified or identifiable natural person. This includes personal data which reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or any further categories as defined by Article 9 of the EU General Data Protection Regulation. The types of personal information that we may collect includes:

• name, gender, date of birth;
• identification such as driver’s licence details or signature;
• contact details including residential and postal addresses, email addresses and telephone numbers;
• communication preferences including languages spoken;
• photographs of members and patrons including those taken for processing member cards and those scanned from identification documents;
• details about purchases and transactions including food and beverage, gaming and other products and services;
• occupation, employer or business details;
• digital information, such as cookies, tags and pixels, software versions used, device identifiers, location data, dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked, app installations and app launches;
• financial information, including bank account details and credit card details;
• images from video surveillance and facial recognition software in our venues;
• if you train with our health club, physical details such as height, weight and BMI; and
• if you apply for employment with us, details regarding your employment history, educational qualifications, and similar information.

3. How Canterbury collects personal information

Canterbury collects personal information by various means including, without limitation:

• if you apply for Club membership or renew an existing Club membership with us;
• if you enter one of our venues as a visitor and sign in;
• if you take out membership or train with C-Life Health Club;
• if you purchase or utilise a product or service from us;
• if you play a gaming machine in one of our venues;
• if you have a health assessment with C-Life Health Club;
• if you access our website or app, including by the use of cookies, tags and pixels, which may track what you view on our website or apps and also other websites/apps that you visit. Cookies, tags and pixels may also come from third party services (such as Facebook) for the purpose of collecting data to enable website or app performance measurement and personalised advertising;
• if you enter a competition or promotion that we run;
• if you purchase tickets to, or attend a performance in one of our venues;
• if you interact with us via social media platforms;
• if you subscribe to any of our mailing lists or use any of our online applications;
• via our security cameras or other cameras; and
• if you submit an employment application to us.

We may also collect personal information about you from:

• publicly available sources, including from Australian Government agencies (such as the Australian Securities and Investments Commission), internet search platforms and social media platforms;
• any person authorised to act on your behalf or authorised to provide your personal information to us;
• anyone sharing information with us for loss prevention and/or law enforcement purposes; and
• any persons you nominate if you submit an employment application to us.

Canterbury is required to collect and store certain member information in accordance with the Registered and Licensed Clubs Act 1976 (NSW). Canterbury will be unable to allow individuals to join the club or to be a temporary member, unless they have provided the required personal information.

4. Use and disclosure of personal information

Canterbury uses your personal information to carry out our business.

We may use your personal information:

• to provide admittance to our venues;
• to assess Club membership applications and Club membership renewals;
• to promote and advertise our products and services;
• to enter you into promotions and competitions;
• to provide discounts and benefits as part of Canterbury’s loyalty program;
• to charge you for products and services we provide to you and to prepare invoices for such purchases;
• to provide advice regarding our products and services to you;
• to consider feedback and complaints that you may make to us;
• to personalise advertising and content displayed to you;
• to monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis;
• to undertake data processing, data analysis and market research to better understand our customers’ preferences, personalise websites/apps and (where you have consented to receiving offers or direct marketing) to offer products or provide services of greater interest to you or engage in direct marketing;
• to monitor and measure the use of our websites or apps, including web-based referral channels, data entered and user activity such as links clicked;
• to assist us in ensuring security, health and safety and customer protection in our venues;
• to assist with complying with RSA and RCG compliance, including the management of exclusion registers;
• in the case of images from facial recognition software, for managing exclusion registers and suspended patrons;
• to recruit employees or engage contractors;
• for any other purpose disclosed to you at the time the relevant personal information is collected; and
• for purposes directly related to any of the above.

We may disclose your personal information to third parties who assist us to carry out our business including:

• marketing, advertising and promotions services providers in connection with our marketing and advertising;
• third parties who provide services to us in connection with our business operations, undertaking data monitoring, data analysis, website maintenance, as well as our online services or online apps;
• third party platforms who display advertising or content (including personalised advertising) based on your personal information or preferences (including social media platforms such as Facebook);
• third parties who provide other services to us including for example financial institutions, security services providers, market research companies, IT service providers, payment processers and collectors, mailing houses and card manufacturers;
• law enforcement agencies, government agencies or other third parties, where required under or authorised by law (for example, to comply with a subpoena, a notice to produce, warrant or other order of a court or legal process); and
• other persons disclosed to you at the time the relevant personal information is collected.

Where Canterbury utilises direct marketing to individuals it will ensure that individuals are clearly notified of their right to opt out from further direct marketing.

Canterbury will not use personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

Canterbury will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the use and disclose requirements of the Privacy Act 1988 (Cth).

Canterbury has a designated data protection officer, being the General Manager of Information Technology in conjunction with the General Manager of Sales and Marketing who are responsible for the protection and monitoring of the use of personal data held by Canterbury.

Individuals have the right to request that their personal data is only used or disclosed in limited circumstances, including where the individual’s consent is provided explicitly.

5. Transfer of information overseas

Some of our service providers may be located overseas or may store information (including your personal information) that we provide to them overseas.

Personal information you disclose to us will only be held or processed overseas in accordance with all applicable law.

6. Information Quality

Canterbury reviews, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

Canterbury will take steps to de-identify or destroy personal information that is no longer needed for a primary or secondary purpose after a maximum of seven years, unless the law requires otherwise.

7. Security of personal information

Access to personal information in both electronic or hard copy form is provided to a limited number of Canterbury staff whose roles require access to such information.

Canterbury will review, on a regular and ongoing basis, its information security practices to ascertain how compliance with its ongoing responsibilities are maintained.

Canterbury will ensure that it only uses third party data processors who provide sufficient guarantees that they implement technical and organisational measures to ensure compliance with the EU General Data Protection Regulation thereby protecting the rights of all individuals of which personal information is held.

No data transmission over the internet can be guaranteed to be secure. As a result, we cannot ensure or warrant the security of any personal information transmitted by you to us over the internet.

8. Access and correction of personal information held by Canterbury

Canterbury will allow its records containing personal information to be accessed by the individual concerned in accordance with the Privacy Act.

Canterbury will correct its records containing personal information as soon as practically possible, at the request of the individual concerned, in accordance with the Privacy Act.

Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting a member of the membership team.  Canterbury will not charge any fee for accessing or processing such a request.

Subject to State and Federal legislation reporting and data retention requirements, individual also have the right to erasure (i.e. having their details removed from Canterbury systems) where the information is no longer necessary for the purpose for which it was collected, or where the individual withdraws their consent and there is no longer a legal ground for processing their data.

9. Complaints

Contact with Canterbury’s membership team via phone or web inquiry will be the first point of contact for inquiries about privacy issues.

Any formal privacy related complaints should be directed in writing to Canterbury’s Privacy Officer.  Such correspondence will be responded do within 7 business days.

The contact details for Canterbury’s Privacy Officer are as follows:

Privacy Officer
Canterbury League Club Club Ltd
26 Bridge Rd, BELMORE NSW 2192
Ph: 02 9704 7777
Email: info@canterbury.com.au

Canterbury will endeavour to manage any privacy related complaint efficiently and in a timely manner.

10. Suspected Data Breaches

Canterbury takes unauthorised access or disclosure of personal information very seriously and uses its best endeavours to ensure that a data breach does not occur.

In the event of a suspected data breach, Canterbury has an established Data Breach Response Plan in place in accordance with the Privacy Amendment (Notifiable Data Breaches) Act 2017.